Documentation

What is GCafe Update?GCafe Update runs on your café's server. It downloads games, keeps them up to date and delivers them to every workstation in the café — so nobody has to…System requirements & preparationPrepare the server with the checklist below before installing. A well-prepared server keeps GCafe Update stable and downloads fast.Install GCafe UpdateInstalling GCafe Update takes a few minutes. Do it on the café server itself. Copy CafeServer.exe (provided by your dealer) to the server.Open and sign in to the ConsoleThe Console is GCafe Update's management screen. Everyday work (checking status, updating games, managing workstations…) happens here.CafeID & licenseEvery café has a CafeID and a CafePwd. GCafe Update uses them to verify your license. Games update automatically only while the license is valid.

The Overview screenOverview is the first screen of the Console — it tells you at a glance whether the server and GCafe Update are healthy.Game library: browse & updateThe Game library manages every game and application your workstations use. Update column: Auto = GCafe Update updates by itself when a new version appears…Adding games to the libraryBesides the catalog games, you can add your own. Click Add package ▾ at the top of the Game library: For a single game / application.Workstations & computer groupsThe Workstations page lists every client PC in the café, whether it is online, and its hardware. The three boxes at the top: Total PCs (with the licensed…Station downloads & sharing inside the caféThe Station downloads page shows which workstations are downloading games, how far they are, and which ones are sharing games with other PCs in the café.

GCafe Update settingsThe Settings page holds GCafe Update's main options. Remember to click Save after changing them. 💡 Tip: Network slow at peak hours? Lower the Download limit…Disk cleanupA full drive slows the server and stops game updates. Disk cleanup (Tools page, or the broom button on the Drives card in Overview) finds and safely removes…Disk speed testGames slow to open, maps loading slowly on workstations? Measure the real speed of the server's drives with the Disk speed test (Tools page).Schedules, data repair & server controlsThe Tools page groups server maintenance tasks: scheduled server reboot or shutdown, repairing damaged data and the quick control buttons.GCafe Update self-updateGCafe Update checks for and installs new versions by itself — no manual download or reinstall. GCafe Update regularly checks for a new version.

How GCafe Update downloads and serves gamesA short explanation of how GCafe Update works, to help you read the numbers on the Console and pick the right settings.

Can't open / sign in to the ConsoleWhat to do when the shortcut does not open the Console, when signing in to the Console shows an error, or when it works on the server but other devices in…License errorsLicense errors show in the status box at the top of the Console and in the Change license dialog. 💡 Tip: If a license change fails, GCafe Update keeps…Games won't download / updateA game stuck in the queue, a file reported as open, a full drive or very slow downloads? The table below lists common situations when GCafe Update downloads…Workstations don't see a gameThe game is on the server but workstations cannot see it? Usually the game is not assigned to a computer group, the PC is in the wrong group, or your own…Slow server, full drives, weak networkHow to handle performance warnings on the GCafe Update machine: drives almost full, a network card below 1 Gbps, players lagging while the server updates…Frequently asked questionsQuick answers to common GCafe Update questions: running in the background, starting with Windows, passwords, moving to a new server and using the Console…

What is GCafe Billing?GCafe Billing is the billing and management software for internet cafés: it times every session, charges for play time and services, manages members and…System requirements & preparationBefore installing GCafe Billing, check the hardware and prepare the café network with the list below so the server and client PCs stay connected reliably.Install on the server (cashier PC)This page walks you through installing GCafe Billing on the cashier PC (server): set a static IP, create the data folder, run the installer and configure…Install on client PCsEvery client PC needs the GCafe Billing client so the server can time and control it. During installation you only need to enter the server's IP address.Getting to know the main screenThe GCafe Billing server main screen has a menu bar, function tabs and the client PC list. This page explains each part so you know where to find every…

Back up and restore your dataAccounts, transactions and reports are stored in the database on the server. Back it up regularly — ideally on an automatic schedule — so you can recover…

Machine groups and prices per groupMachine groups let you charge different prices in different areas, such as standard and VIP PCs. Each machine group has its own price for every user group…User groups and price listsUser groups decide how much an account pays on each machine group. There are four default groups — walk-in customers, members, managers and staff — and you…System settings: minimum charge, timers, roundingThe Hệ thống › Tùy chỉnh hệ thống (System › System settings) menu groups the general settings: minimum charge per session, scheduled shutdown, idle…

Contact supportIf you run into an error or need more help, contact HubServices JSC customer support. Having the information below ready helps the technician solve it faster.Common errors & FAQA summary of the error messages and questions that come up most often with GCafe Billing, with causes and fixes. Each item links to the detailed guide.

Block websites and view web historyYou can block unsuitable websites on every client PC and review the web history of each PC or account when you need to check something.Block applications on client PCsThe application block list stops client PCs from running programs you do not allow, such as network-attack tools or the command prompt. Listed applications…Lock Windows settings on client PCsSecurity settings lock Windows tools and settings on client PCs so customers cannot uninstall software, edit the registry, change the clock or change the…

Create member and staff accountsMembers and staff both need an account (user name and password) in GCafe Billing. This page shows how to create and edit accounts and explains the account…Client PC status and how time is chargedThe Tình trạng (status) column on the Client PCs tab tells you whether a PC is connected to the server, and decides whether its time is charged.Remote control and closing apps on client PCsFrom the server you can view the screen, take control of, or close applications on a client PC without walking over — handy when a customer needs help or an…Shut down, restart and power on client PCsYou can shut down or restart one PC, all idle PCs or every client PC from the server, and power on PCs that are switched off using Wake on LAN.View revenue reportsThe Báo cáo (Reports) menu shows play-time revenue, service revenue, revenue per client PC and member activity for the period you choose.

What’s new in the latest GCafe PortalThe new version turns GCafe Portal into one screen for the whole café: billing works just like GCafe Billing, plus stock, promotions, night combos…

GCafe Portal replaces the legacy GCafe BillingFrom this version, GCafe Portal is the official GCafe Billing installer: billing, members and client PCs like GCafe+ Server, keeping your data.What is GCafe Portal?GCafe Portal runs on the server with GCafe Billing: shop-floor management (client PCs, billing, chat, orders, members), revenue, KPIs, the tax book, ads and…Open Portal and verify your CafeIDOn first launch GCafe Portal reads the CafeID from GCafe Billing. If it cannot, verify the shop by CafeID or phone number and OTP.Sign in to GCafe PortalGCafe Portal shares accounts with GCafe+ Server: you sign in with the same Điều hành (Manager) or Nhân viên (Staff) account you use at the counter — no…Getting to know the GCafe Portal interfaceThe GCafe Portal window has a title bar (shop status, account, font size, sync), a left menu in four groups and the content area in the middle.Two ways to use: full Portal or alongside legacyGCafe Portal can bill by itself instead of GCafe+ Server (recommended), or run alongside the legacy GCafe Billing to help with chat and quick extension.The GCafe Billing layout inside PortalPortal has three layouts: GCafe Billing – Classic, GCafe Billing – Dark and Portal. The two GCafe Billing layouts keep the old counter software’s way of…

Monitor client PCs in PortalPhòng máy (Shop floor) › Máy trạm (Clients) shows the whole shop on one screen: who is playing, time left, which PC needs attention.Open PCs, check out and top up at the counterDaily counter work — opening PCs for guests, top-ups, check-out, moving PCs — is done right on the Portal Máy trạm (Clients) screen.Control client PCs from the counterSend commands to client PCs from the counter: messages, closing apps, screenshots, remote control, volume, power on / off — for one PC or many at once.Chat with client PCs and sound alertsThe Chat tab gathers every message from clients: questions, food orders, top-up requests, staff calls. Reply right in Portal and hear a sound when something…Chat and quick top-up alongside GCafe BillingAlongside the legacy GCafe Billing, Portal alerts the counter when a guest chats in GCafe Billing and lets you quickly top up the member at that PC.Orders, awaiting payment and debtsBelow the Máy trạm screen, two tables keep the counter from missing money: Chờ thanh toán & công nợ (Awaiting payment & debts) and Order & dịch vụ chưa xong…Sell items to guests not using a PCA guest only buys drinks or food without sitting at a PC? Use Dịch vụ cho người không sử dụng máy (Services for non-PC guests) to sell items and take cash…Devices & billing tables: PlayStation, pool, roomsThiết bị & Bàn tính tiền (Devices & billing tables, formerly virtual machines) bill time and orders for PlayStation, pool tables, VIP rooms, cafe tables…System, transaction and web history logsPhòng máy › Nhật ký (Logs) records everything on the shop floor: PCs going on / off, who topped up how much, which websites guests visit.Members, top-ups and prepaid cardsPhòng máy › Thành viên (Members) manages members, prepaid cards (coupons) and staff. Classic layout. Dark layout.Staff, shift change and permissionsThe Nhân viên (Staff) tab under Thành viên manages cashier accounts; hand over shifts and grant rights per person here.Pricing, Top up X get Y and price testIn Phòng máy › Thiết lập › Bảng giá (Pricing) you set hourly prices by machine and customer group, top-up promotions and rounding — and test them before…Block websites, apps and lock down client PCsIn Thiết lập, the Web Control, App Control and Phân quyền (Permissions) tabs block bad websites, block cheat / mining software and lock system features on…Accept bank transfers with QR codes (VietQR)Set up Mã QR chuyển khoản (VietQR) so Portal creates payment QR codes with the amount and memo filled in, and checks the transaction when a guest says they…

See your shop’s revenue and KPIsThe Tổng quan (Overview) screen shows how much the shop sold today, how busy the PCs are against target, who spends the most and what sells best.Revenue, service and member reportsKinh doanh (Business) › Báo cáo (Reports) gathers the familiar GCafe Billing reports on one page: revenue by day / week / month / shift, services, per PC…Build the revenue book for tax (S1a-HKD)The Báo cáo thuế (Tax report) builds the S1a-HKD revenue book from GCafe Billing transactions and exports it to Excel.Stock and services: products, receiving, stock outKho & dịch vụ (Stock & services) manages all your food, drinks and game cards: prices, cost, stock, receiving, internal use, stocktakes and orders from…

Food and drink promotionsIn Kho & dịch vụ › Khuyến mãi you create promotions for counter sales and orders from client PCs: happy hours, buy 2 get 1, a free drink with a meal….Set up a night combo: night rate plus free drinkA “night combo” brings in late players: a cheaper night hourly rate plus a free drink or snack when they order at night. You build it from three existing…GameMenu banners and client wallpapersIn Quảng cáo (Marketing Manager) you set up to 5 banners shown on GameMenu and up to 5 wallpapers for client PCs — to promote offers, events and combos.Lucky wheel for guestsThe Vòng quay may mắn (lucky wheel) lets guests spin for prizes on GCafe+ Client / GameMenu. Portal picks prizes by the odds you set, the counter approves…Your shop brand on client PCsPut your shop logo, name and colours at the top of the GCafe+ Client left menu on every client PC — set it once in Portal, client PCs pick it up within…

Test your Internet speedGCafe Portal measures the shop’s Internet line and rates it for gaming, video and how many PCs it can carry. The Tốc độ mạng Internet panel at the bottom of…Renew GCafe Update with a QR codeThe Thanh toán (Payment) page renews GCafe Update: choose a package, scan the QR code and pay; renewal is automatic.Manage GCafe Update inside PortalGame Server opens the GCafe Update management screens inside Portal — no browser needed. The shop uses GCafe Update and the GCafe Update machine is on the…Monitor hardware with MonitorMonitor tracks CPU, RAM, disks, network and temperature of the server and client PCs in real time. It uses the Beszel monitoring tool bundled with Portal…

Manage Windows licenses for client PCsBản quyền Windows (Windows licensing) keeps the shop’s product-key pool and assigns and activates Windows on each client PC.Add and manage the license poolThe Kho license (License pool) tab stores the shop’s Windows product keys, used / remaining activations and each license’s status.Approve PCs and assign Windows licensesThe Máy trạm (Clients) tab lists registered PCs: running Windows, assigned license, activation status and last report. Approve new PCs and assign licenses…

Software updates and Portal startupThe Cài đặt (Settings) page at the bottom of the left menu checks for GCafe Portal updates, turns on remote access and shows how to install the phone app.Sync the date, time and time zone in PortalPortal measures standard time and corrects the server clock so play time is billed accurately; every client PC follows the server time. The Ngày giờ (Date &…Remote access to Portal and on your phoneTurn on remote access to see revenue, the shop floor and chat with clients from your phone anywhere, and install GCafe Portal like an app.Use Portal on a phone by roleOpen Portal on a phone (through remote access) and choose a role: Admin, Thu ngân (Cashier) or Bếp & Kho (Kitchen & stock). Each role only shows the tabs…

Contact GCafe Portal supportNeed help? Chat with the GCafe support team right inside Portal — even from the client chat screen — or call the hotline.GCafe Portal troubleshootingCommon GCafe Portal problems and how to fix them yourself before contacting support. Contact GCafe Portal support.

What is GCafe+ Client?GCafe+ Client is the client PC software for internet cafés: a lock screen to sign in and the Client App to play, order food and chat with the counter.How does GCafe+ Client work?The life of a session on a client PC: locked, the customer signs in, the PC unlocks, they play, then it locks again on log out or when time is up.

Install GCafe+ Client on a client PCOne installer, GCafePlusClient-Setup, installs the lock screen, Client App and station service, then starts the lock screen.Set the server IP on first run and change serverThe client PC needs the café server IP to sign in, bill and chat. If it was not entered during install, the lock screen asks on first run.GCafe+ Client auto-update and versionGCafe+ Client checks for and installs new versions through the café server (GCafe Update or GCafe Portal). You do not need to rerun the installer on every PC.Uninstall GCafe+ Client from a client PCUninstalling GCafe+ Client returns the client PC to normal Windows: it removes the lock screen, the station service and the settings GCafe+ Client applied.

Sign in on the lock screenWithout a session, the client PC shows the lock screen. Members sign in with their own account; guests ask the counter to open the PC.Get to know the Client AppAfter unlocking, the Client App shows a left menu, a session bar on top, content in the middle and session, quick order and help on the right.Time left, balance and low-time warningsThe Client App always shows play time and session money in the top bar, and warns customers before time runs out so they are not kicked out mid-match.Find and launch games and installed appsThe café game list comes from GCafe Update. Customers pick games on Home or in the Game library; apps installed on the PC are in the Apps box.Download and update games on launchOn launch the Client App compares the game with GCafe Update: if it differs, only changed parts download first; if it matches, the game starts.Order food and services from the client PCCustomers order food, drinks and services from the client PC. The order goes straight to the counter with the payment method and a note.Request a top-up and redeem couponsCustomers add money without walking to the counter: send a top-up request for the counter to confirm, or redeem a coupon (card code + card password)…Chat with the counter and other client PCsPhòng chat (Chat rooms) lets customers message the counter; with GCafe Portal they can also message other PCs in the café.Call staff and report a PC problemWhen the PC lags or a headset breaks, customers click Call staff or Report a problem; the counter is alerted at once in GCafe Portal.Lock the PC temporarily when stepping awayA customer who leaves the PC for a moment but does not want to end the session can lock it with a temporary password. The session and the clock keep running.Account, transaction history and log outThe Tài khoản (Account) page shows balance, points and history; members change their password; lock the PC or log out here.Lucky wheel on the client PCWhen the café enables the lucky wheel, a 🎁 button appears in the top bar and customers spin with the spins the café grants.Client App settings: language, sound, performanceClient App Cài đặt (Settings): change language, toggle the message chime, reduce effects on slow PCs, see connection and version.

Banner, wallpaper and lock screen backgroundCafé owners set the Client App banner, Windows wallpaper and lock screen background in GCafe Portal › Quảng cáo (Ads).Client PC settings in GCafe PortalGCafe Portal › Thiết lập › Máy trạm sets programs run on unlock, idle auto shutdown and displayed money. Most items on this tab work when GCafe Portal has…

Common GCafe+ Client errors on client PCsThis table collects the error messages and symptoms often seen on GCafe+ Client PCs, with causes and fixes for customers, counter staff and technicians.GCafe+ Client frequently asked questionsCommon questions about GCafe+ Client on client PCs: closing the app, temporary locks, languages, updates and game storage.